Warranty

FLUX guarantees the quality of its products, as they meet the highest quality standards.

The product warranty starts from the date of purchase and requires registration with the purchase document. The warranty is valid according to the legal regulations of each country.

In case of a warranty claim, the original purchase invoice must be presented along with the product at your dealer or point of sale.

If your FLUX product shows any defect due to faulty materials or manufacturing within the legal warranty period from the date of purchase, we will replace all defective parts free of charge, or at our discretion, replace the unit without charge.

If you need to file a claim, please contact your dealer.

Technical Assistance

If you need technical assistance and repair, contact the dealer or store where you purchased your product. All necessary information for requesting technical assistance will be provided, and a repair process will be initiated, which, once received, will be resolved promptly.

We have a highly qualified, professional, and competent team with regular training and high levels of experience capable of assessing, testing, and solving any type of warranty claim, making our technical assistance one of the fundamental pillars of our brands growth.

Customer Support

In the FLUX Customer Support department, we make every effort to resolve any questions that may arise about our products, purchasing process, warranty, repair, or other relevant topics.

Customer support focuses on the most effective and efficient support, from product information, distributor locations to machine and tool usage with technical sheets and tutorials.
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