WARRANTY
FLUX guarantees the quality of its products, as they meet the highest quality standards.
The product warranty starts from the date of purchase and requires registration through the purchase document. The warranty is valid according to the legal regulations of each country.
In the event of a warranty claim, the original purchase invoice must be presented along with the product at your dealer or point of sale. If your FLUX product shows any defect due to faulty materials or manufacturing during the legal warranty period from the date of purchase, we will replace all defective parts free of charge, or at our discretion, replace the unit at no cost.
If you need to make a claim, please contact your dealer.
TECHNICAL SUPPORT
If you need technical assistance and repair, contact the dealer or retailer from whom you purchased your product. All necessary information for the technical support request will be provided, and a repair process will be initiated, which, once received by our service, will be swiftly addressed and resolved.
We have a highly qualified, professional, and competent team, with regular training and high levels of experience, capable of evaluating, testing, and solving any warranty issue, ensuring that our technical support is one of the key pillars of our brand's growth.
Customer Support
At FLUX Customer Support, we make every effort to resolve any issues that may arise regarding our products, the purchase process, warranty, repair, or any other relevant matters.
Customer support focuses on providing the most effective and efficient assistance, from product information and locating distributors to machine and tool usage, including technical sheets and tutorials